1. General Questions
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2. Product Questions
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3. Payment Questions
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1. General Questions

How do I track my order?

All sales are final. If we fail to meet your expectations upon arrival and you are not satisfied with your purchase, please contact us immediately. Our contact information is on our Contact page and on your receipt. Please DO NOT play with the hair, install the hair or disturb the pattern of the bundles. If you do so, the hair is 100% non-refundable.

What is your return policy?

All sales are final. If we fail to meet your expectations upon arrival and you are not satisfied with your purchase, please contact us immediately. Our contact information is on our Contact page and on your receipt. Please DO NOT play with the hair, install the hair or disturb the pattern of the bundles. If you do so, the hair is 100% non-refundable 

How long will the hair last?

We carry 100% south-east Asian & south temple Indian hair! Our hair will last 3-4 years with proper care but remember this is determined by how well the hair in maintained. Treat the extensions as if it were your own hair.

How do I care for this product?

Please visit the "Hair Care" section page for more information on how to care for your KHD Hair.

Can I Bleach/Dye the Hair?

Kai's Hair Diary bundles can take bleach very well as our hair is 100% single donor hair. It is best to keep bleached or colored hair conditioned and moisturized so it will not become dry. 

How do I care for this product?

Please visit the "Hair Care" section page for more information on how to care for your KHD Hair.

HOW MANY BUNDLES DO I NEED?

Three bundles is recommended to cover the entire head. This is best for hair in lengths of 14" to 24". Four bundles of hair is recommended for hair in lengths of 26" or longer.

HOW LONG WILL THE HAIR LAST?

We carry 100% raw hair! Our hair will last 3-4 years with proper care but remember this is determined by how well the hair is maintained. Treat the extensions as if it were your own hair.

HOW LONG IS SHIPPING/PROCESSING?

For wig orders, please allow up to 5-7 business days to process. For bundle orders, please allow up to 3-5 business days to process. Orders are not processed on weekends or holidays. You will NOT receive tracking information for your order while it is being processed. After proccessing, you WILL receive tracking information for your order via the email provided with your order. Shipping takes between 2-4 business days via USPS.

 

**Please do not request tracking information or updates on your order unless the appropriate processing time has passed, which you agreed to when placing your order.

READY TO SHIP ORDERS:

Ship out the next business day via USPS with 2-3 days shipping.

 

Once the order is in the hands of USPS, we are NOT responsible for lost, stolen or damaged packages. Please contact your local post office if you do encounter such problems.

 

PICK UP ORDERS:

Are next business day AFTER processing days are complete. 

How much does shipping cost?

Shipping cost depends on your location and the shipping method you choose. Please refer to our shipping policy for more details.

WHAT IS YOUR RETURN POLICY?

if we fail to meet your expectations upon arrival and you are satisfied with your purchase, please contact us immediately. Our contact information is on out contact page and on your recepit. Please DO NOT play with the hair, install the hair or disturb the pattern of the bundles. If you do so, the hair is 100% Non-refundable.